Politique de remboursement

Last updated: November 10, 2026

At MAVRONE, every order is made especially for you through our print-on-demand production process. We want you to be happy with your purchase. If something goes wrong, we are here to help.

1. Print-on-Demand Products

Our products are made to order after a customer places an order. This means we do not hold traditional ready-made inventory.

Because products are produced specifically for each order, we generally cannot accept returns or exchanges for reasons such as:

Ordering the wrong size or color.
Changing your mind after placing an order.
Deciding that you no longer want the product.

However, this policy does not limit any cancellation, return, refund, or other rights you may have under applicable consumer protection laws.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us.

Examples include:

Damaged or defective garments.
Printing errors, including incorrect placement or visibly poor print quality.
Incorrect products, sizes, or designs sent due to a fulfillment error.
Products damaged during delivery.

Please contact us within 30 days of receiving your order. For packages that have not arrived, contact us within 30 days after the estimated delivery date.

To help us resolve the issue, please provide:

Your order number.
A description of the problem.
Clear photographs showing the issue and the product label, where applicable.

If the issue is confirmed to be a production or fulfillment error, we will arrange an appropriate solution, which may include a replacement or refund at no additional cost to you.

You do not need to return an affected item unless we specifically instruct you to do so.

3. Wrong Size or Color

Please carefully review the size chart and product details before placing your order.

We cannot generally offer free replacements or refunds when a customer selects the wrong size or color.

If you believe the product was mislabeled or the item received does not match the order confirmation, please contact us so we can investigate.

Your statutory consumer rights remain unaffected.

4. Order Cancellations and Changes

If you need to cancel or change an order, contact us as soon as possible after placing it.

Our products enter production shortly after an order is submitted. Once production or fulfillment has started, we may be unable to cancel or modify the order.

If your order has already shipped, cancellation may no longer be possible, subject to your statutory rights.

For customers in the United Kingdom and other jurisdictions with statutory cancellation rights, applicable legal cancellation periods and exceptions will apply.

5. United Kingdom and International Consumer Rights

If you are purchasing from the United Kingdom or another country with mandatory consumer protection laws, you may have additional rights regarding cancellations, returns, refunds, faulty goods, and goods that are not as described.

Nothing in this policy excludes or limits any rights that cannot legally be excluded.

6. Refund Processing

If a refund is approved, it will generally be issued to the original payment method.

Processing times may vary depending on your bank, card issuer, or payment provider.

We will notify you when your refund has been approved.

7. Lost or Undelivered Packages

If your order has not arrived by the estimated delivery date, please contact us.

We will investigate the shipment with our fulfillment and shipping partners. If the package is confirmed lost, we will work with you to arrange an appropriate resolution.